Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, except in cases of exclusion provided for in point IV below. To exercise this right, the Customer must send Sapordoro S.ar.l. a notice within 14 days from the date of receipt of the Products, if he intends to exercise the withdrawal before receiving the Products, the notice of withdrawal may be sent at any time before their receipt.
This notice must be sent by registered letter with return receipt, addressed to:
Saporod'Oro S.ar.L. Société a responsabilité limitée 28, Route de Capellen, L-8279 Holzem - Luxembourg
Once the communication has been received, the Customer Service of Saporod'Oro S.ar.L. will open a file for the management of the return and will communicate to the Customer instructions on how to return the Products, which will be done by the courier indicated by Saporod'Oro S.ar.L. itself.
The right of withdrawal is governed by the following conditions:
a) The right applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the right of withdrawal only on part of the Product purchased.
b) In case of exercising the right of withdrawal Saporod'Oro S.ar.L. will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of Saporod'Oro S.ar.L. to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same method of payment used by the Customer, unless the latter has expressly requested a different method.
c) Also in order to guarantee the free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.
d) In addition to the cases indicated in the Introduction (customer who is not a consumer and/or who requires the invoice), the right of withdrawal is excluded in the following cases:
- order of Products packaged to measure or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order sealed products that are not suitable for return for reasons of hygiene or health protection or that have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "are likely to deteriorate or expire rapidly" include both all food products (including wines, spirits and beverages) as the characteristics and qualities of such types
of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable to Products purchased on the Site that can be returned to Saporod'Oro S.ar.L. and put back on the market without danger to the health of consumers (such as books, gadgets, kitchen utensils, etc..).
In cases of exclusion of the right of withdrawal, Saporod'Oro S.ar.L. will return the purchased Products to the Customer, charging the same the shipping costs.
Free return in case of exercise of the right of withdrawal
As the most favourable condition for the Customer, Saporod'Oro S.ar.L. shall fully bear the shipping costs for the return of the Products in the event of exercising the right of withdrawal.
In order to benefit from this free shipping, the customer who intends to exercise the right of withdrawal must follow the procedure indicated and wait to be contacted by Saporod'Oro S.ar.L. to arrange the return of the Products to the courier.